FAQ

 

HOW DO I TAKE CARE OF MY MERCH?

Wash mainly at 30 degrees. Use a natural eco detergent or soap nuts. Harsh detergent can affect the colour of your print. Organic cotton can also be more sensitive to heat, and is more likely to shrink when washed or dried at high temperatures. Just hang it to dry naturally. Apparently our goods gets stolen a lot. Especially when left to dry outside. So beware and practice your chokes, just in case.

 

HOW LONG MUST I WAIT UNTIL I RECEIVE MY ORDER?

Production time Shipping time
The Netherlands 1-7 days 2 days
Europe 1-7 days 7–10 days
World 1-7 days 10-14 days

 

HOW DO I RETURN MY ORDER?

24-7 service through our return portal.

 

HOW IS THE MERCH MADE?

x Sustainable suppliers

We work with award-winning manufacturers of fair and sustainable garments. All are enlisted at and checked by the Fair Wear Foundation. These organic garments are produced ethically in Bangladesh, Tanzania, Turkey and Portugal.

x Made to order

We work made to order, which keeps our stock lean. But sold out is sold out. We value a less-waste approach.

x Printed and finessed by hand

We design the print and scan them on a print screen by hand. We print each piece of merch by hand, using natural water-based ink. The ink is free from lead and other heavy metals. In fact, our inks don’t contain any toxic chemicals. The drying process and the finishing touch (adding labels, cords, sizes) is done in our atelier.

 

CAN I VISIT THE ATELIER?

Yes you can. Just let us know when you want to stop by. And we’ll be happy to meet you in person.

 

WILL THE PRINT LAST?

Yes, it will stick like a turtle to its shell. An old turtle might have a slightly faded shell, but it will age with grace. Like a good pair of jeans. The same goes for our merch.

 

ANY MORE QUESTIONS?

Still have something to ask us, want to add something to this list or just want to holler?

Just contact us here.